The end of the resume? Hiring is in the midst of a technological revolution with algorithms, chatbots

Despite the optimism, high-tech hiring remains in the early stages. Most human resources departments are wary of automation, and few are using it in a way that saves time because humans are heavily involved in managing it, said Katrina Kibben, CEO of Three Ears Media, a recruitment consulting firm.

​Adoption will accelerate as “people who grew up with iPhones in their hands” take over and technology advances, she said. For now, though, employers risk alienating applicants with chatbots that spit out canned responses, or wasting time with resume filters that can’t distinguish between apple the fruit and Apple the company, Kibben said.

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