Overcoming AI’s Challenge In Hiring: Avoid Human Bias

While the AI tools show promise, some in the recruiting world urge caution. Katrina Kibben, CEO of Three Ears Media, a firm that advises companies on recruiting strategies, advises companies to look carefully at their own recruiting process before looking at AI as a blanket solution. For example, one of Kibben’s clients wanted to use an AI-enabled resume screener to improve retention of recruits for warehouse jobs, but realized after careful review of their existing process that a glitch with background checks was causing candidates to drop out late in the process. Implementing several email reminders solved the issue—no AI required.
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“If we had not gone through the process,” Kibben says, “many companies would have kept throwing money on top. Strictly outline your hiring process before you have a conversation with a vendor.”

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